The laboratory proposes an operational simulation on the evaluation path of a social service according to the models and tools normally adopted in ex ante, in itinere and ex post evaluation procedures. The laboratory engages students in active participation and in the production of written papers.
teacher profile | teaching materials


The purpose of this laboratory is to provide knowledges and tools about the evaluation process in the field of italian social services, in comparation with the European context. The activity consists in workshop classes and it will expect an active student engagement.
This teaching allows the attainment of 3 CFU and it requires 18 hours for completion.
The laboratory's objective is to analize the following items:
• The historical evolution of the evaluation: from the social diagnosis of Mary Richmond (1915) to the contemporary tools.
• Analysis of the evaluation’s different meanings and objectives: assessment, evaluation, ex ante, in itinere, ex post.
• Italian and European Laws and their application in the local social services.
• Context of application: casework, services, planning, projects.
• Models of evaluation and the concept of quality.
• Tecnique and tools: check-list, questionnaire, survey, self-evaluation test, interview, markers.
• Stakeholders of evaluation
• The relation between evaluation and social research
• Objections and Oppositions against the evaluation.

The activities will be integrated with the others subjects of the Course.

Core Documentation

• Campanini A. (2006), La valutazione nel servizio sociale, Carocci Faber, Roma
• De Ambrogio U., Bertotti T., Merlini F. (2007), L’assistente sociale e la valutazione, Carocci Faber, Roma
• Sicora A .(2008),Motivazioni e finalità della valutazione nel servizio sociale, in “Studi Zancan”, n. 1
• NeveE. (2010), Rischi e timori di tecnicismo nell’uso di strumenti di valutazione professionale, in “Studi Zancan”, n. 6

Textbooks may be subject to change that will be communicated at the beginning of the course.

Reference Bibliography

Research and background material (or references to find it) will be available for students.

Type of delivery of the course

The laboratory activities assumes an active commitment of the partecipants, including homeworks and reports.


Compulsory attendance is required for students' adequate engagement and brainstorming.

Type of evaluation

An oral exam is scheduled. The exercises and group works made during laboratory activities will be part of the exam evaluation.