The course aims to provide students with an adequate preparation on the technical aspects of Quality Systems & Operations Management. The course will provide ideas and examples related to production, processes and system organization and related international standards
Quality Systems & Operations Management is generally important for understanding the business experience:
– It is strategic and it allows to better understand companies and their operations
– ISO standards are a complex phenomenon developed worldwide
Course Goal :
 Identifying and evaluate the increasing importance of Operations Management and Quality Systems in the manufacturing and service sectors;
 Examining the operations management field;
 Understanding the role of voluntary certification worldwide through ISO standards;
 Understanding the holistic view of an organization provided by ISO 9001 standard focused on «quality».
The teaching methodology promotes an interactive approach. The course will include representatives of companies. The teaching methodology used includes group work, external interventions and discussions in the classroom.
The course is in English.