• Understanding the importance of Quality Management in the manufacturing and service sectors, identifying the emerging trends in the current global market
• Reflect upon the internal and external perspectives of a company in a systemic way: customers and processes
• Learning the main Statistical Tools for Quality Control and implement their practical application on the lens of process improvement
• Reflect upon the internal and external perspectives of a company in a systemic way: customers and processes
• Learning the main Statistical Tools for Quality Control and implement their practical application on the lens of process improvement
Curriculum
scheda docente materiale didattico
Topics:
• Historical evolution of QM and emerging trends in the supply chain context
• The voice of the customer
• The voice of the market
• Process Management and Improvement
• Quality Management Models (MBQA, EFQM)
• Quality Management System (ISO 9001:2015)
• Lean Six Sigma
The main aim of statistical module is learning the main statistical tools to look at quality management problems with quantitative glasses.
Topics:
• Basic statistical tools
• Inferential tools for quality control and improvement (hypothesis testing on one mean/proportion and on two means/proportions difference)
• Variables control charts
• Process capability
• Attributes control charts
• ANOVA
Slide
Programma
The course is divided into two complementary modules: managerial module and statistical module. The managerial module is designed to provide students with an in-depth knowledge of the topics of Total Quality Management.Topics:
• Historical evolution of QM and emerging trends in the supply chain context
• The voice of the customer
• The voice of the market
• Process Management and Improvement
• Quality Management Models (MBQA, EFQM)
• Quality Management System (ISO 9001:2015)
• Lean Six Sigma
The main aim of statistical module is learning the main statistical tools to look at quality management problems with quantitative glasses.
Topics:
• Basic statistical tools
• Inferential tools for quality control and improvement (hypothesis testing on one mean/proportion and on two means/proportions difference)
• Variables control charts
• Process capability
• Attributes control charts
• ANOVA
Testi Adottati
Foster Thomas, 6th Edition, Managing Quality. Integrating the Supply ChainSlide
Modalità Erogazione
Classroom training Nel caso di un prolungamento dell’emergenza sanitaria da COVID-19 saranno recepite tutte le disposizioni che regolino le modalità di svolgimento delle attività didattiche e della valutazione degli studenti. In particolare si applicheranno le seguenti modalità: a distanzaModalità Frequenza
Class attendance is not mandatory, but it is recommendedModalità Valutazione
The final exam consists of a written test. The mark of the written test can be integrated with the points collected by the student that attend the lectures. scheda docente materiale didattico
Topics:
• Historical evolution of QM and emerging trends in the supply chain context
• The voice of the customer
• The voice of the market
• Process Management and Improvement
• Quality Management Models (MBQA, EFQM)
• Quality Management System (ISO 9001:2015)
• Lean Six Sigma
The main aim of statistical module is learning the main statistical tools to look at quality management problems with quantitative glasses.
Topics:
• Basic statistical tools
• Inferential tools for quality control and improvement (hypothesis testing on one mean/proportion and on two means/proportions difference)
• Variables control charts
• Process capability
• Attributes control charts
• ANOVA
Slide
Mutuazione: 21210088-1 QUALITY MANAGEMENT - I MODULO in Economia e Management LM-77 GUGLIELMETTI MUGION ROBERTA
Programma
The course is divided into two complementary modules: managerial module and statistical module. The managerial module is designed to provide students with an in-depth knowledge of the topics of Total Quality Management.Topics:
• Historical evolution of QM and emerging trends in the supply chain context
• The voice of the customer
• The voice of the market
• Process Management and Improvement
• Quality Management Models (MBQA, EFQM)
• Quality Management System (ISO 9001:2015)
• Lean Six Sigma
The main aim of statistical module is learning the main statistical tools to look at quality management problems with quantitative glasses.
Topics:
• Basic statistical tools
• Inferential tools for quality control and improvement (hypothesis testing on one mean/proportion and on two means/proportions difference)
• Variables control charts
• Process capability
• Attributes control charts
• ANOVA
Testi Adottati
Foster Thomas, 6th Edition, Managing Quality. Integrating the Supply ChainSlide
Modalità Erogazione
Classroom training Nel caso di un prolungamento dell’emergenza sanitaria da COVID-19 saranno recepite tutte le disposizioni che regolino le modalità di svolgimento delle attività didattiche e della valutazione degli studenti. In particolare si applicheranno le seguenti modalità: a distanzaModalità Frequenza
Class attendance is not mandatory, but it is recommendedModalità Valutazione
The final exam consists of a written test. The mark of the written test can be integrated with the points collected by the student that attend the lectures.