• Understanding the importance of Quality Management in the manufacturing and service sectors, identifying the emerging trends in the current global market
• Reflect upon the internal and external perspectives of a company in a systemic way: customers and processes
• Learning the main Statistical Tools for Quality Control and implement their practical application on the lens of process improvement
• Reflect upon the internal and external perspectives of a company in a systemic way: customers and processes
• Learning the main Statistical Tools for Quality Control and implement their practical application on the lens of process improvement
Curriculum
scheda docente materiale didattico
• Historical evolution of QM and emerging trends in the supply chain context
• The voice of the customer
• The voice of the market
• Process Management and Improvement
• Quality Management Models (MBQA, EFQM)
• Quality Management System (ISO 9001:2015)
• Lean Six Sigma
Topics of the statistical module:
• Basic statistical tools
• Inferential tools for quality control and improvement (hypothesis testing on one mean/proportion and on two means/proportions difference)
• Variables control charts
• Process capability
• Attributes control charts
• ANOVA
Students will be also provided with teachers’ slides and additional notes for the statistical quality control module.
Programma
Topics of the managerial module• Historical evolution of QM and emerging trends in the supply chain context
• The voice of the customer
• The voice of the market
• Process Management and Improvement
• Quality Management Models (MBQA, EFQM)
• Quality Management System (ISO 9001:2015)
• Lean Six Sigma
Topics of the statistical module:
• Basic statistical tools
• Inferential tools for quality control and improvement (hypothesis testing on one mean/proportion and on two means/proportions difference)
• Variables control charts
• Process capability
• Attributes control charts
• ANOVA
Testi Adottati
Foster Thomas, 6th Edition, “Managing Quality. Integrating the Supply Chain”. All chapters.Students will be also provided with teachers’ slides and additional notes for the statistical quality control module.
Modalità Erogazione
The course includes 6 hours per week of classes by the lecturers. Several case studies are presented during the lectures. In case of an extension of the health emergency from COVID-19, all the provisions that regulate the methods of carrying out teaching activities and students' evaluation will be implemented. In particular, the following methods will apply: distance learning.Modalità Frequenza
frequency is recommended but not mandatoryModalità Valutazione
The written test is composed of the following two parts: Quality Management: multiple choice questions and open question. This part is made up of 20 points Statistical Quality Control: multiple choice questions and open question. This part is made up of 10 points Students will pass the exam if the grade is 18/30 or over. scheda docente materiale didattico
• Historical evolution of QM and emerging trends in the supply chain context
• The voice of the customer
• The voice of the market
• Process Management and Improvement
• Quality Management Models (MBQA, EFQM)
• Quality Management System (ISO 9001:2015)
• Lean Six Sigma
Topics of the statistical module:
• Basic statistical tools
• Inferential tools for quality control and improvement (hypothesis testing on one mean/proportion and on two means/proportions difference)
• Variables control charts
• Process capability
• Attributes control charts
• ANOVA
Students will be also provided with teachers’ slides and additional notes for the statistical quality control module.
Mutuazione: 21210088-2 QUALITY MANAGEMENT - II MODULO in Economia e Management LM-77 VICARD PAOLA
Programma
Topics of the managerial module• Historical evolution of QM and emerging trends in the supply chain context
• The voice of the customer
• The voice of the market
• Process Management and Improvement
• Quality Management Models (MBQA, EFQM)
• Quality Management System (ISO 9001:2015)
• Lean Six Sigma
Topics of the statistical module:
• Basic statistical tools
• Inferential tools for quality control and improvement (hypothesis testing on one mean/proportion and on two means/proportions difference)
• Variables control charts
• Process capability
• Attributes control charts
• ANOVA
Testi Adottati
Foster Thomas, 6th Edition, “Managing Quality. Integrating the Supply Chain”. All chapters.Students will be also provided with teachers’ slides and additional notes for the statistical quality control module.
Modalità Erogazione
The course includes 6 hours per week of classes by the lecturers. Several case studies are presented during the lectures. In case of an extension of the health emergency from COVID-19, all the provisions that regulate the methods of carrying out teaching activities and students' evaluation will be implemented. In particular, the following methods will apply: distance learning.Modalità Frequenza
frequency is recommended but not mandatoryModalità Valutazione
The written test is composed of the following two parts: Quality Management: multiple choice questions and open question. This part is made up of 20 points Statistical Quality Control: multiple choice questions and open question. This part is made up of 10 points Students will pass the exam if the grade is 18/30 or over.