Dott.ssa LAURA DI PIETRO

QualificaRicercatore tempo det. Legge 240/2010
Settore Scientifico DisciplinareSECS-P/13
Telefono0657335839
Emaillaura.dipietro@uniroma3.it
IndirizzoVia Silvio D'Amico 77
Struttura/Afferenza
  • Dipartimento di Economia Aziendale
Altre informazioniSito web personale
Curriculum
foto profilo
Qualora le informazioni riportate a lato risultino assenti, incomplete o errate leggi le seguenti istruzioni
Per telefonare da un edificio dell'Ateneo all'altro SE il numero unico inizia con "06 5733xxxx" basta comporre le ultime quattro cifre del numero esteso.

Profilo INSEGNAMENTI Prodotti della ricerca Avvisi Ricevimento e materiale didattico

Contributo in Rivista

  • Agenda 2030 and COVID-19: A Young Consumer’s Perception of Sustainable Consumption, RENZI, MARIA FRANCESCA; UNGARO, VERONICA; DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; PASCA, MARIA GIOVINA, , 2022Link identifier #identifier_person_94591-1 Dettaglio
  • Managing Quality Improvement and Risks in the Hospital Emergency Department: A Systematic Literature Review, PASCA, MARIA GIOVINA; GUGLIELMETTI MUGION, ROBERTA; DI PIETRO, LAURA; MARTUCCI, OLIMPIA; UNGARO, VERONICA, , 2022Link identifier #identifier_person_107835-2 Dettaglio
  • Shared car for traveling? Uncovering the intention of non-users to adopt P2P ridesharing, MATTIA, GIOVANNI; DI PIETRO, LAURA; PRINCIPATO, LUDOVICA; TONI, MARTINA, , 2022Link identifier #identifier_person_41361-3 Dettaglio
  • Gamification in tourism and hospitality research in the era of digital platforms: a systematic literature review, PASCA, MARIA GIOVINA; RENZI, MARIA FRANCESCA; DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA, , 2021Link identifier #identifier_person_110415-4 Dettaglio
  • Industry 4.0. An empirical analysis of users’ intention in the automotive sector, TONI, MARTINA; RENZI, MARIA FRANCESCA; PASCA, MARIA GIOVINA; GUGLIELMETTI MUGION, ROBERTA; DI PIETRO, LAURA; UNGARO, VERONICA, , 2021Link identifier #identifier_person_182750-5 Dettaglio
  • Promoting the propensity for blood donation through the understanding of its determinants, GUGLIELMETTI MUGION, ROBERTA; PASCA, MARIA GIOVINA; DI PIETRO, LAURA; RENZI, MARIA FRANCESCA, , 2021Link identifier #identifier_person_177440-6 Dettaglio
  • Gamification and service quality in bike sharing: an empirical study in Italy, PASCA, MARIA GIOVINA; GUGLIELMETTI MUGION, ROBERTA; TONI, MARTINA; DI PIETRO, LAURA; RENZI, MARIA FRANCESCA, , 2020Link identifier #identifier_person_178739-7 Dettaglio
  • The “service excellence chain”: an empirical investigation in the healthcare field, GUGLIELMETTI MUGION, ROBERTA; MUSELLA, FLAMINIA; DI PIETRO, LAURA; TONI, MARTINA, , 2020Link identifier #identifier_person_26801-8 Dettaglio
  • Gamification in Airbnb: benefits and risks, SIGALA, MARIANNA; TONI, MARTINA; RENZI, MARIA FRANCESCA; DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA, , 2019Link identifier #identifier_person_20645-9 Dettaglio
  • Understanding the antecedents of car sharing usage. An empirical study in Italy, GUGLIELMETTI MUGION, ROBERTA; TONI, MARTINA; DI PIETRO, LAURA; PASCA, MARIA GIOVINA; RENZI, MARIA FRANCESCA, , 2019Link identifier #identifier_person_15087-10 Dettaglio
  • A scaling up framework for innovative service ecosystems: lessons from Eataly and KidZania, DI PIETRO, LAURA; EDVARDSSON, BO; RENZI, MARIA FRANCESCA; TONI, MARTINA; GUGLIELMETTI MUGION, ROBERTA, , 2017Link identifier #identifier_person_2851-11 Dettaglio
  • Cultural visitors’ engagement and augmented reality: an empirical investigation, DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; ARCESE, GABRIELLA; MATTIA, GIOVANNI, , 2017Link identifier #identifier_person_7966-12 Dettaglio
  • Heritage and identity: technology, values and visitor experiences, DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; RENZI, MARIA FRANCESCA, , 2017Link identifier #identifier_person_1678-13 Dettaglio
  • Monitoring an airport check-in process by using Bayesian networks, DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; MUSELLA, FLAMINIA; RENZI, MARIA FRANCESCA; VICARD, PAOLA, , 2017Link identifier #identifier_person_171375-14 Dettaglio
  • Reconciling internal and external satisfaction through probabilistic graphical models: an empirical study, GUGLIELMETTI MUGION, ROBERTA; DI PIETRO, LAURA, , 2017Link identifier #identifier_person_75203-15 Dettaglio
  • Do satisfied employees lead to satisfied patients? An empirical study in an Italian hospital, GUGLIELMETTI MUGION, ROBERTA; DI PIETRO, LAURA; TONI, MARTINA, , 2016Link identifier #identifier_person_71920-16 Dettaglio
  • Innovation in service ecosystems: an empirical study of the integration of values, brands, service systems and experience rooms, DI PIETRO, LAURA; RENZI, MARIA FRANCESCA; GUGLIELMETTI MUGION, ROBERTA, , 2016Link identifier #identifier_person_1030-17 Dettaglio
  • Cultural heritage and consumer behaviour: a survey on Italian cultural visitors, DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; MATTIA, GIOVANNI; RENZI, MARIA FRANCESCA, , 2015Link identifier #identifier_person_36120-18 Dettaglio
  • Excellence models in the public sector: Relationships between enablers and results in excellence models, GUGLIELMETTI MUGION, ROBERTA; DI PIETRO, LAURA; RENZI, MARIA FRANCESCA, , 2015Link identifier #identifier_person_159479-19 Dettaglio
  • An Audience-Centric Approach for Museums Sustainability, DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; RENZI, MARIA FRANCESCA; TONI, MARTINA, , 2014Link identifier #identifier_person_58165-20 Dettaglio
  • An integrated approach between Lean and Customer Feedback tools: an empirical study in the Public Sector, DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; RENZI, MARIA FRANCESCA, , 2013Link identifier #identifier_person_135619-21 Dettaglio
  • CULTURAL TECHNOLOGY DISTRICT: A MODEL FOR LOCAL AND REGIONAL DEVELOPMENT, DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; RENZI, MARIA FRANCESCA, , 2013Link identifier #identifier_person_109036-22 Dettaglio
  • “TQM for a master’s program: A case study integrating Kano’s model and Quality Function Deployment”, DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; RENZI, MARIA FRANCESCA, , 2012Link identifier #identifier_person_23897-23 Dettaglio

Libro

  • Link identifier #identifier_person_61491-24Dettaglio

Contributo in volume e atti di convegno

  • RENZI, MARIA FRANCESCA; UNGARO, VERONICA; DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; PASCA, MARIA GIOVINA, Healthcare service ecosystem: enhance the consumer and service entities well-being, 2022 Link identifier #identifier_person_148503-25Dettaglio
  • GUGLIELMETTI MUGION, ROBERTA; RENZI, MARIA FRANCESCA; DI PIETRO, LAURA, Improving Service Quality Through Individuals’ Satisfaction. Evidence from the Healthcare Sector, 2022 Link identifier #identifier_person_22137-26Dettaglio
  • DI PIETRO, LAURA; UNGARO, VERONICA; RENZI, MARIA FRANCESCA; EDVARDSSON, BO, Transformative value: the role of volunteers in creating well-being in healthcare service, 2022 Link identifier #identifier_person_34025-27Dettaglio
  • UNGARO, VERONICA; DI PIETRO, LAURA; RENZI, MARIA FRANCESCA; ARCESE, GABRIELLA, Covid-19 Pandemic and Sustainable Consumers Behaviours: Consumer's Perspectives During the Lockdown, 2021 Link identifier #identifier_person_80017-28Dettaglio
  • UNGARO, VERONICA; DI PIETRO, LAURA; RENZI, MARIA FRANCESCA; GUGLIELMETTI, ROMINA; PASCA, MARIA GIOVINA, Covid-19 Pandemic, Sustainability and Social Responsibility: Perspectives During the Lockdown, 2021 Link identifier #identifier_person_24618-29Dettaglio
  • DI PIETRO, LAURA; RENZI, MARIA FRANCESCA; GUGLIELMETTI, ROMINA; UNGARO, VERONICA; PASCA, MARIA GIOVINA, Education and Volunteering to foster the societal sustainable transformation, 2021 Link identifier #identifier_person_130211-30Dettaglio
  • DI PIETRO, LAURA; RENZI, MARIA FRANCESCA; EDVARDSSON, BO, Sustainable business practice for Transformative Change: The Case of Eataly, 2021 Link identifier #identifier_person_130309-31Dettaglio
  • UNGARO, VERONICA; DI PIETRO, LAURA; RENZI, MARIA FRANCESCA; GUGLIELMETTI, ROMINA; PASCA, MARIA GIOVINA, Transformative Service Research: a systematic literature review, 2021 Link identifier #identifier_person_160508-32Dettaglio
  • MATTIA, GIOVANNI; PRINCIPATO, LUDOVICA; DI PIETRO, LAURA; PRATESI, CARLO ALBERTO, Enabling factors of ridesharing: Trust is the main driver for potential users, 2020 Link identifier #identifier_person_33739-33Dettaglio
  • PASCA, MARIA GIOVINA; RENZI, MARIA FRANCESCA; GUGLIELMETTI MUGION, ROBERTA; TONI, MARTINA; DI PIETRO, LAURA, La gamification nell’industria del turismo: una revisione sistematica della letteratura, 2020 Link identifier #identifier_person_180350-34Dettaglio
  • UNGARO, VERONICA; DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; PASCA, MARIA GIOVINA; RENZI, MARIA FRANCESCA, Transformative Service Research and (service) well-being: a consumer’s perspective, 2020 Link identifier #identifier_person_20918-35Dettaglio
  • PASCA, MARIA GIOVINA; GUGLIELMETTI MUGION, ROBERTA; TONI, MARTINA; DI PIETRO, LAURA; RENZI, MARIA FRANCESCA, Does gamification impact on service quality? An application in bike sharing context. Evidence from Italy, 2019 Link identifier #identifier_person_133894-36Dettaglio
  • GUGLIELMETTI MUGION, ROBERTA; DI PIETRO, LAURA; PASCA, MARIA GIOVINA; TONI, MARTINA; RENZI, MARIA FRANCESCA, Enabling the blood donation propensity among donors and non-donors. An empirical investigation in Italy, 2019 Link identifier #identifier_person_199260-37Dettaglio
  • DI PIETRO, LAURA; EDVARDSSON, BO; RENZI, MARIA FRANCESCA, HOW INNOVATIVE SERVICE ECOSYSTEMS SCALE-UP: AN EXTENDED CONCEPTUAL FRAMEWORK AND EMPIRICAL CONTEXTUALIZATION, pp. 298 302, 2019 Link identifier #identifier_person_41009-38Dettaglio
  • DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; PASCA, MARIA GIOVINA; TONI, MARTINA, Rethinking Cultural and Technology District: from Network of Actors to Service Ecosystem, pp. 33 34, 2019 Link identifier #identifier_person_180021-39Dettaglio
  • RENZI, MARIA FRANCESCA; DI PIETRO, LAURA, The Role of Platforms and New Technologies in the Scaling Up of Innovative Service Ecosystems, 2019 Link identifier #identifier_person_127955-40Dettaglio
  • TONI, MARTINA; RENZI, MARIA FRANCESCA; PASCA, MARIA GIOVINA; GUGLIELMETTI MUGION, ROBERTA; DI PIETRO, LAURA; UNGARO, VERONICA, Towards Automotive 4.0. An empirical study of users’ intention, 2019 Link identifier #identifier_person_33794-41Dettaglio
  • RENZI, MARIA FRANCESCA; PASCA, MARIA GIOVINA; GUGLIELMETTI MUGION, ROBERTA; TONI, MARTINA; DI PIETRO, LAURA, Verso una mobilità sostenibile. Il bike sharing in Italia, 2019 Link identifier #identifier_person_9587-42Dettaglio
  • DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; RENZI, MARIA FRANCESCA; TONI, MARTINA; PASCA, MARIA GIOVINA, Sistema di Gestione Qualità e Performance Organizzative: dalla teoria alla pratica, 2018 Link identifier #identifier_person_100373-43Dettaglio
  • GUGLIELMETTI MUGION, ROBERTA; TONI, MARTINA; DI PIETRO, LAURA; PASCA, MARIA GIOVINA; RENZI, MARIA FRANCESCA, Understanding the drivers of car sharing usage: The roleof service quality, pp. 370 383, 2018 Link identifier #identifier_person_67336-44Dettaglio
  • DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; RENZI, MARIA FRANCESCA; TONI, MARTINA, A Conceptual Analysis of Care Pathway as Service Ecosystem, 2017 Link identifier #identifier_person_105167-45Dettaglio
  • TONI, MARTINA; DI PIETRO, LAURA, Data-centered platforms in tourism: Advantages and challenges for digital enterprise architecture, vol. 263, pp. 299 310, 2017 Link identifier #identifier_person_9155-46Dettaglio
  • TONI, MARTINA; DI PIETRO, LAURA, Digital enterprise architecture management in tourism â state of the art and future directions, vol. 73, pp. 93 102, 2017 Link identifier #identifier_person_131321-47Dettaglio
  • DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; RENZI, MARIA FRANCESCA; TONI, MARTINA, Have social networks changed travellers’ waiting experience? An exploratory study on the airport sector, pp. 224 236, 2017 Link identifier #identifier_person_170644-48Dettaglio
  • DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; RENZI, MARIA FRANCESCA; TONI, MARTINA, Measuring Visitor Satisfaction with a Cultural Heritage Site: Social Media vs. Onsite Surveys, pp. 277 289, 2017 Link identifier #identifier_person_69067-49Dettaglio
  • GUGLIELMETTI MUGION, ROBERTA; TONI, MARTINA; DI PIETRO, LAURA; RENZI, MARIA FRANCESCA, Understanding the Role of Collaborative Consumption in Achieving Sustainable Well-Being, 2017 Link identifier #identifier_person_59371-50Dettaglio
  • TONI, MARTINA; MASSA, ILARIA; GUGLIELMETTI MUGION, ROBERTA; ARCESE, GABRIELLA; DI PIETRO, LAURA, A stakeholder engagement in CSR strategy: a theoretical review, 2016 Link identifier #identifier_person_117810-51Dettaglio
  • GUGLIELMETTI MUGION, ROBERTA; TONI, MARTINA; DI PIETRO, LAURA, Linkage between urban public transport quality and sustainable mobility, 2016 Link identifier #identifier_person_121538-52Dettaglio
  • GUGLIELMETTI MUGION, ROBERTA; DI PIETRO, LAURA, Reconciling internal and external satisfaction through probabilistic graphical models: an empirical study, 2016 Link identifier #identifier_person_181385-53Dettaglio
  • DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; RENZI, MARIA FRANCESCA, Service Quality Model and Six Sigma integration for service improvement. The case of Medtronic Regional Clinical Center, 2016 Link identifier #identifier_person_166352-54Dettaglio
  • TONI, MARTINA; DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; RENZI, MARIA FRANCESCA, The role of Social Media in Tourist Experience, 2016 Link identifier #identifier_person_147020-55Dettaglio
  • GUGLIELMETTI MUGION, ROBERTA; DI PIETRO, LAURA; TONI, MARTINA, The role of trust in e-tourism services, 2016 Link identifier #identifier_person_191832-56Dettaglio
  • DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; RENZI, MARIA FRANCESCA; TONI, MARTINA, AIRPORT COMPLAINT HANDLING: THE EMERGING ROLE OF SOCIAL MEDIA, 2015 Link identifier #identifier_person_130851-57Dettaglio
  • ARCESE, GABRIELLA; DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA, Social Life Cycle Assessment Application: Stakeholder Implication in the Cultural Heritage Sector, pp. 115 146, 2015 Link identifier #identifier_person_146937-58Dettaglio
  • DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; RENZI, MARIA FRANCESCA, An Holistic Management Model Of Value Co-Creation In The Eataly System, 2014 Link identifier #identifier_person_110545-59Dettaglio
  • DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; MARCHEGIANI, LUCIA; RENZI, MARIA FRANCESCA; TONI, MARTINA, Ars Artis Gratia No More: Proposal Of An Integrated Cultural Heritage Management Model For Social And Economic Sustainability, 2014 Link identifier #identifier_person_26864-60Dettaglio
  • DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; RENZI, MARIA FRANCESCA, Caf Education And Self-Assessment: An Exploratory Study On The Cause-Effect Internal Relations”, 2014 Link identifier #identifier_person_183349-61Dettaglio
  • CAPPELLI, LUCIO; DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; RENZI, MARIA FRANCESCA, CAF Education: applicazione, risultati e implicazioni, pp. 172 184, 2014 Link identifier #identifier_person_4241-62Dettaglio
  • DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA, Lean production e interventi kaizen: il ruolo strategico delle Risorse Umane, pp. 290 299, 2014 Link identifier #identifier_person_62073-63Dettaglio
  • DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; TONI, MARTINA; RENZI, MARIA FRANCESCA, Misurare la soddisfazione del visitatore culturale attraverso tecniche qualitative e quantitative. Il caso dei musei etnografici, pp. 4 14, 2014 Link identifier #identifier_person_80287-64Dettaglio
  • DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; RENZI, MARIA FRANCESCA; TONI, MARTINA, Quality in the EU Healthcare Sector. State of the art and future perspectives, 2014 Link identifier #identifier_person_83434-65Dettaglio
  • DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; MATTIA, GIOVANNI; RENZI, MARIA FRANCESCA; TONI, MARTINA, The impact of mobile ticketing on users’ behaviour in the public transport, 2014 Link identifier #identifier_person_134033-66Dettaglio
  • GUGLIELMETTI MUGION, ROBERTA; DI PIETRO, LAURA; RENZI, MARIA FRANCESCA, The relationships between enablers and results in excellence models: learnings from Italy and Sweden., 2014 Link identifier #identifier_person_105965-67Dettaglio
  • DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; MATTIA, GIOVANNI; RENZI, MARIA FRANCESCA; TONI, MARTINA, A Theoretical Business Model for Italian Sport Federations, pp. 535 547, 2013 Link identifier #identifier_person_12500-68Dettaglio
  • DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; RENZI, MARIA FRANCESCA; VICARD, PAOLA, An Internal and External Performance Model Using Probabilistic Expert Systems: an Experimental Test of an Italian Master’s Programme, pp. 548 559, 2013 Link identifier #identifier_person_60539-69Dettaglio
  • DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; RENZI, MARIA FRANCESCA; TONI, MARTINA, Integrating qualitative and quantitative tools for measuring customer satisfaction in the museum: the NetMuse CS Model, 2013 Link identifier #identifier_person_178552-70Dettaglio
  • AGAR, AYSE GUNEY; DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; RENZI, MARIA FRANCESCA, Social Networks and Complaints Management Sector, 2013 Link identifier #identifier_person_83404-71Dettaglio
  • ARCESE, GABRIELLA; DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; MATTIA, GIOVANNI, Augmented Reality impact on cultural consumer behaviour: an empirical study, 2012 Link identifier #identifier_person_197576-72Dettaglio
  • DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; MATTIA, GIOVANNI; RENZI, MARIA FRANCESCA, Cultural heritage for economic growth: a case study on cultural consumer behaviour, pp. 436 451, 2012 Link identifier #identifier_person_4009-73Dettaglio
  • DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; RENZI, MARIA FRANCESCA, Lean Service and Customer Focus in the Public Sector, pp. 452 469, 2012 Link identifier #identifier_person_162664-74Dettaglio
  • DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA; ARCESE, GABRIELLA, La Realtà Aumentata nel Settore dei Beni Culturali, pp. 782 789, 2011 Link identifier #identifier_person_54882-75Dettaglio
  • ARCESE, GABRIELLA; DI PIETRO, LAURA; GUGLIELMETTI MUGION, ROBERTA, The Augmented Reality in The Cultural Heritage Sector, pp. 158 170, 2011 Link identifier #identifier_person_62227-76Dettaglio