The course aims to provide students with an adequate preparation on the technical aspects of Quality Systems & Operations Management. The course will provide ideas and examples related to production, processes and system organization and related international standards
Quality Systems & Operations Management is generally important for understanding the business experience:
– It is strategic and it allows to better understand companies and their operations
– ISO standards are a complex phenomenon developed worldwide
Course Goal :
Identifying and evaluate the increasing importance of Operations Management and Quality Systems in the manufacturing and service sectors;
Examining the operations management field;
Understanding the role of voluntary certification worldwide through ISO standards;
Understanding the holistic view of an organization provided by ISO 9001 standard focused on «quality».
The teaching methodology promotes an interactive approach. The course will include representatives of companies. The teaching methodology used includes group work, external interventions and discussions in the classroom.
The course is in English.
Quality Systems & Operations Management is generally important for understanding the business experience:
– It is strategic and it allows to better understand companies and their operations
– ISO standards are a complex phenomenon developed worldwide
Course Goal :
Identifying and evaluate the increasing importance of Operations Management and Quality Systems in the manufacturing and service sectors;
Examining the operations management field;
Understanding the role of voluntary certification worldwide through ISO standards;
Understanding the holistic view of an organization provided by ISO 9001 standard focused on «quality».
The teaching methodology promotes an interactive approach. The course will include representatives of companies. The teaching methodology used includes group work, external interventions and discussions in the classroom.
The course is in English.
Curriculum
scheda docente materiale didattico
Service Operations Management
Operations strategy
Operations strategy: cases
Process design positioning & Process design analysis
Process design positioning & Process design analysis: cases
Supply chain management
Supply chain management: cases
Layout
Capacity management
Inventory management
Resources planning
Quality and Improvement
Six Sigma: theory and practice (company)
Management Systems: basics, accreditation and certification system
Management Systems: ISO 9001
A business game can be organized
Programma
Basics of Operations ManagementService Operations Management
Operations strategy
Operations strategy: cases
Process design positioning & Process design analysis
Process design positioning & Process design analysis: cases
Supply chain management
Supply chain management: cases
Layout
Capacity management
Inventory management
Resources planning
Quality and Improvement
Six Sigma: theory and practice (company)
Management Systems: basics, accreditation and certification system
Management Systems: ISO 9001
A business game can be organized
Testi Adottati
Slak N., Johnston R., Brandon-Jones A., Betts A, Operations and process management, PearsonModalità Erogazione
Lectures are in presence.Modalità Frequenza
The lectures will be interactive and some case studies will be presented. The attendance to the lectures is suggested but not mandatory.Modalità Valutazione
The final exam consists of a written test. The mark of the written test can be integrated with the points collected by the student that attend the lectures. scheda docente materiale didattico
Service Operations Management
Operations strategy
Operations strategy: cases
Process design positioning & Process design analysis
Process design positioning & Process design analysis: cases
Supply chain management
Supply chain management: cases
Layout
Capacity management
Inventory management
Resources planning
Quality and Improvement
Six Sigma: theory and practice (company)
Management Systems: basics, accreditation and certification system
Management Systems: ISO 9001
A business game can be organized
Mutuazione: 21210163-1 OPERATIONS MANAGEMENT - I in Economia e Management LM-77 GUGLIELMETTI MUGION ROBERTA
Programma
Basics of Operations ManagementService Operations Management
Operations strategy
Operations strategy: cases
Process design positioning & Process design analysis
Process design positioning & Process design analysis: cases
Supply chain management
Supply chain management: cases
Layout
Capacity management
Inventory management
Resources planning
Quality and Improvement
Six Sigma: theory and practice (company)
Management Systems: basics, accreditation and certification system
Management Systems: ISO 9001
A business game can be organized
Testi Adottati
Slak N., Johnston R., Brandon-Jones A., Betts A, Operations and process management, PearsonModalità Erogazione
Lectures are in presence.Modalità Frequenza
The lectures will be interactive and some case studies will be presented. The attendance to the lectures is suggested but not mandatory.Modalità Valutazione
The final exam consists of a written test. The mark of the written test can be integrated with the points collected by the student that attend the lectures. scheda docente materiale didattico
Service Operations Management
Operations strategy
Operations strategy: cases
Process design positioning & Process design analysis
Process design positioning & Process design analysis: cases
Supply chain management
Supply chain management: cases
Layout
Capacity management
Inventory management
Resources planning
Quality and Improvement
Six Sigma: theory and practice (company)
Management Systems: basics, accreditation and certification system
Management Systems: ISO 9001
A business game can be organized
Programma
Basics of Operations ManagementService Operations Management
Operations strategy
Operations strategy: cases
Process design positioning & Process design analysis
Process design positioning & Process design analysis: cases
Supply chain management
Supply chain management: cases
Layout
Capacity management
Inventory management
Resources planning
Quality and Improvement
Six Sigma: theory and practice (company)
Management Systems: basics, accreditation and certification system
Management Systems: ISO 9001
A business game can be organized
Testi Adottati
Slak N., Johnston R., Brandon-Jones A., Betts A, Operations and process management, PearsonModalità Erogazione
Lectures are in presence.Modalità Frequenza
The lectures will be interactive and some case studies will be presented. The attendance to the lectures is suggested but not mandatory.Modalità Valutazione
The final exam consists of a written test. The mark of the written test can be integrated with the points collected by the student that attend the lectures. scheda docente materiale didattico
Service Operations Management
Operations strategy
Operations strategy: cases
Process design positioning & Process design analysis
Process design positioning & Process design analysis: cases
Supply chain management
Supply chain management: cases
Layout
Capacity management
Inventory management
Resources planning
Quality and Improvement
Six Sigma: theory and practice (company)
Management Systems: basics, accreditation and certification system
Management Systems: ISO 9001
A business game can be organized
Mutuazione: 21210163-1 OPERATIONS MANAGEMENT - I in Economia e Management LM-77 GUGLIELMETTI MUGION ROBERTA
Programma
Basics of Operations ManagementService Operations Management
Operations strategy
Operations strategy: cases
Process design positioning & Process design analysis
Process design positioning & Process design analysis: cases
Supply chain management
Supply chain management: cases
Layout
Capacity management
Inventory management
Resources planning
Quality and Improvement
Six Sigma: theory and practice (company)
Management Systems: basics, accreditation and certification system
Management Systems: ISO 9001
A business game can be organized
Testi Adottati
Slak N., Johnston R., Brandon-Jones A., Betts A, Operations and process management, PearsonModalità Erogazione
Lectures are in presence.Modalità Frequenza
The lectures will be interactive and some case studies will be presented. The attendance to the lectures is suggested but not mandatory.Modalità Valutazione
The final exam consists of a written test. The mark of the written test can be integrated with the points collected by the student that attend the lectures.