The course aims to provide students with an adequate preparation on the technical aspects of Quality Systems & Operations Management. The course will provide ideas and examples related to production, processes and system organization and related international standards
Quality Systems & Operations Management is generally important for understanding the business experience:
– It is strategic and it allows to better understand companies and their operations
– ISO standards are a complex phenomenon developed worldwide
Course Goal :
Identifying and evaluate the increasing importance of Operations Management and Quality Systems in the manufacturing and service sectors;
Examining the operations management field;
Understanding the role of voluntary certification worldwide through ISO standards;
Understanding the holistic view of an organization provided by ISO 9001 standard focused on «quality».
The teaching methodology promotes an interactive approach. The course will include representatives of companies. The teaching methodology used includes group work, external interventions and discussions in the classroom.
The course is in English.
Quality Systems & Operations Management is generally important for understanding the business experience:
– It is strategic and it allows to better understand companies and their operations
– ISO standards are a complex phenomenon developed worldwide
Course Goal :
Identifying and evaluate the increasing importance of Operations Management and Quality Systems in the manufacturing and service sectors;
Examining the operations management field;
Understanding the role of voluntary certification worldwide through ISO standards;
Understanding the holistic view of an organization provided by ISO 9001 standard focused on «quality».
The teaching methodology promotes an interactive approach. The course will include representatives of companies. The teaching methodology used includes group work, external interventions and discussions in the classroom.
The course is in English.
Curriculum
teacher profile teaching materials
Module: Operations Management
• Introduction to Operations & Process Management
• Manufacturing and Service Operations Management
• The internal and external perspective: efficiency and efficacy
• Operations strategy. Focus on scaling up
• Strategy and Operations strategy
• Theoretical frameworks (Hill model, Kaplan and Norton)
• Process management and design
• Classification of process
• Process mapping (flow chart, cross-functional flow chart, service blueprinting, value stream map) and Key performance indicators
• Process types/Layout
• Manufacturing and service process types
• Layout types and design
• Supply chain management
• Introduction
• Activities of the SCM
• Developing lean operations. The Just in Time
Module: Quality Systems, ISO standards and voluntary certification
• ISO standards and voluntary certification (quality, environment and safety of workers)
• Integrated Management Systems
• International standards and voluntary certification. Focus on the standard ISO 9001:2015 and ISO 14001:2015
• Audit
• Advantages and disadvantages of ISO certification in SMEs
ISO 9001:2015 standard and teaching notes
Programme
The course is structured in 2 modules: Operations Management and Quality Systems, ISO standards and voluntary certification.Module: Operations Management
• Introduction to Operations & Process Management
• Manufacturing and Service Operations Management
• The internal and external perspective: efficiency and efficacy
• Operations strategy. Focus on scaling up
• Strategy and Operations strategy
• Theoretical frameworks (Hill model, Kaplan and Norton)
• Process management and design
• Classification of process
• Process mapping (flow chart, cross-functional flow chart, service blueprinting, value stream map) and Key performance indicators
• Process types/Layout
• Manufacturing and service process types
• Layout types and design
• Supply chain management
• Introduction
• Activities of the SCM
• Developing lean operations. The Just in Time
Module: Quality Systems, ISO standards and voluntary certification
• ISO standards and voluntary certification (quality, environment and safety of workers)
• Integrated Management Systems
• International standards and voluntary certification. Focus on the standard ISO 9001:2015 and ISO 14001:2015
• Audit
• Advantages and disadvantages of ISO certification in SMEs
Core Documentation
Operations Management 6e by Nigel Slack, Stuart Chambers, Roberta Johnston Chapters: 1, 2, 3, 4, 5, 14, 15, 17, 18, 19, 20ISO 9001:2015 standard and teaching notes
Reference Bibliography
Operations Management 6e by Nigel Slack, Stuart Chambers, Roberta Johnston Chapters: 1, 2, 3, 4, 5, 14, 15, 17, 18, 19, 20 ISO 9001:2015 standard and teaching notesType of delivery of the course
The course allows students to learn, methods and tools of quality management. It provides theoretical insights and analysis of case studies. In case of an extension of the health emergency for the COVID-19 pandemic, all the provisions that regulate the methods of carrying out the teaching activities and student assessment will be changed according to the regulations. In particular, the following methods will apply: distance learningAttendance
Students can decide to attend the courseType of evaluation
The exam is open questions written test and multiple choice questions. The intermediate exam is provided for assessing the students' knowledge. The mark of the written test can be integrated with the points collected by the student that attend the lectures. teacher profile teaching materials
Module: Operations Management
• Introduction to Operations & Process Management
• Manufacturing and Service Operations Management
• The internal and external perspective: efficiency and efficacy
• Operations strategy. Focus on scaling up
• Strategy and Operations strategy
• Theoretical frameworks (Hill model, Kaplan and Norton)
• Process management and design
• Classification of process
• Process mapping (flow chart, cross-functional flow chart, service blueprinting, value stream map) and Key performance indicators
• Process types/Layout
• Manufacturing and service process types
• Layout types and design
• Supply chain management
• Introduction
• Activities of the SCM
• Developing lean operations. The Just in Time
Module: Quality Systems, ISO standards and voluntary certification
• ISO standards and voluntary certification (quality, environment and safety of workers)
• Integrated Management Systems
• International standards and voluntary certification. Focus on the standard ISO 9001:2015 and ISO 14001:2015
• Audit
• Advantages and disadvantages of ISO certification in SMEs
ISO 9001:2015 standard and teaching notes
Programme
The course is structured in 2 modules: Operations Management and Quality Systems, ISO standards and voluntary certification.Module: Operations Management
• Introduction to Operations & Process Management
• Manufacturing and Service Operations Management
• The internal and external perspective: efficiency and efficacy
• Operations strategy. Focus on scaling up
• Strategy and Operations strategy
• Theoretical frameworks (Hill model, Kaplan and Norton)
• Process management and design
• Classification of process
• Process mapping (flow chart, cross-functional flow chart, service blueprinting, value stream map) and Key performance indicators
• Process types/Layout
• Manufacturing and service process types
• Layout types and design
• Supply chain management
• Introduction
• Activities of the SCM
• Developing lean operations. The Just in Time
Module: Quality Systems, ISO standards and voluntary certification
• ISO standards and voluntary certification (quality, environment and safety of workers)
• Integrated Management Systems
• International standards and voluntary certification. Focus on the standard ISO 9001:2015 and ISO 14001:2015
• Audit
• Advantages and disadvantages of ISO certification in SMEs
Core Documentation
Operations Management 6e by Nigel Slack, Stuart Chambers, Roberta Johnston Chapters: 1, 2, 3, 4, 5, 14, 15, 17, 18, 19, 20ISO 9001:2015 standard and teaching notes
Reference Bibliography
Operations Management 6e by Nigel Slack, Stuart Chambers, Roberta Johnston Chapters: 1, 2, 3, 4, 5, 14, 15, 17, 18, 19, 20 ISO 9001:2015 standard and teaching notesType of delivery of the course
The course allows students to learn, methods and tools of quality management. It provides theoretical insights and analysis of case studies. In case of an extension of the health emergency for the COVID-19 pandemic, all the provisions that regulate the methods of carrying out the teaching activities and student assessment will be changed according to the regulations. In particular, the following methods will apply: distance learningAttendance
Students can decide to attend the courseType of evaluation
The exam is open questions written test and multiple choice questions. The intermediate exam is provided for assessing the students' knowledge. The mark of the written test can be integrated with the points collected by the student that attend the lectures. teacher profile teaching materials
Module: Operations Management
• Introduction to Operations & Process Management
• Manufacturing and Service Operations Management
• The internal and external perspective: efficiency and efficacy
• Operations strategy. Focus on scaling up
• Strategy and Operations strategy
• Theoretical frameworks (Hill model, Kaplan and Norton)
• Process management and design
• Classification of process
• Process mapping (flow chart, cross-functional flow chart, service blueprinting, value stream map) and Key performance indicators
• Process types/Layout
• Manufacturing and service process types
• Layout types and design
• Supply chain management
• Introduction
• Activities of the SCM
• Developing lean operations. The Just in Time
Module: Quality Systems, ISO standards and voluntary certification
• ISO standards and voluntary certification (quality, environment and safety of workers)
• Integrated Management Systems
• International standards and voluntary certification. Focus on the standard ISO 9001:2015 and ISO 14001:2015
• Audit
• Advantages and disadvantages of ISO certification in SMEs
ISO 9001:2015 standard and teaching notes
Programme
The course is structured in 2 modules: Operations Management and Quality Systems, ISO standards and voluntary certification.Module: Operations Management
• Introduction to Operations & Process Management
• Manufacturing and Service Operations Management
• The internal and external perspective: efficiency and efficacy
• Operations strategy. Focus on scaling up
• Strategy and Operations strategy
• Theoretical frameworks (Hill model, Kaplan and Norton)
• Process management and design
• Classification of process
• Process mapping (flow chart, cross-functional flow chart, service blueprinting, value stream map) and Key performance indicators
• Process types/Layout
• Manufacturing and service process types
• Layout types and design
• Supply chain management
• Introduction
• Activities of the SCM
• Developing lean operations. The Just in Time
Module: Quality Systems, ISO standards and voluntary certification
• ISO standards and voluntary certification (quality, environment and safety of workers)
• Integrated Management Systems
• International standards and voluntary certification. Focus on the standard ISO 9001:2015 and ISO 14001:2015
• Audit
• Advantages and disadvantages of ISO certification in SMEs
Core Documentation
Operations Management 6e by Nigel Slack, Stuart Chambers, Roberta Johnston Chapters: 1, 2, 3, 4, 5, 14, 15, 17, 18, 19, 20ISO 9001:2015 standard and teaching notes
Reference Bibliography
Operations Management 6e by Nigel Slack, Stuart Chambers, Roberta Johnston Chapters: 1, 2, 3, 4, 5, 14, 15, 17, 18, 19, 20 ISO 9001:2015 standard and teaching notesType of delivery of the course
The course allows students to learn, methods and tools of quality management. It provides theoretical insights and analysis of case studies. In case of an extension of the health emergency for the COVID-19 pandemic, all the provisions that regulate the methods of carrying out the teaching activities and student assessment will be changed according to the regulations. In particular, the following methods will apply: distance learningAttendance
Students can decide to attend the courseType of evaluation
The exam is open questions written test and multiple choice questions. The intermediate exam is provided for assessing the students' knowledge. The mark of the written test can be integrated with the points collected by the student that attend the lectures. teacher profile teaching materials
Module: Operations Management
• Introduction to Operations & Process Management
• Manufacturing and Service Operations Management
• The internal and external perspective: efficiency and efficacy
• Operations strategy. Focus on scaling up
• Strategy and Operations strategy
• Theoretical frameworks (Hill model, Kaplan and Norton)
• Process management and design
• Classification of process
• Process mapping (flow chart, cross-functional flow chart, service blueprinting, value stream map) and Key performance indicators
• Process types/Layout
• Manufacturing and service process types
• Layout types and design
• Supply chain management
• Introduction
• Activities of the SCM
• Developing lean operations. The Just in Time
Module: Quality Systems, ISO standards and voluntary certification
• ISO standards and voluntary certification (quality, environment and safety of workers)
• Integrated Management Systems
• International standards and voluntary certification. Focus on the standard ISO 9001:2015 and ISO 14001:2015
• Audit
• Advantages and disadvantages of ISO certification in SMEs
ISO 9001:2015 standard and teaching notes
Programme
The course is structured in 2 modules: Operations Management and Quality Systems, ISO standards and voluntary certification.Module: Operations Management
• Introduction to Operations & Process Management
• Manufacturing and Service Operations Management
• The internal and external perspective: efficiency and efficacy
• Operations strategy. Focus on scaling up
• Strategy and Operations strategy
• Theoretical frameworks (Hill model, Kaplan and Norton)
• Process management and design
• Classification of process
• Process mapping (flow chart, cross-functional flow chart, service blueprinting, value stream map) and Key performance indicators
• Process types/Layout
• Manufacturing and service process types
• Layout types and design
• Supply chain management
• Introduction
• Activities of the SCM
• Developing lean operations. The Just in Time
Module: Quality Systems, ISO standards and voluntary certification
• ISO standards and voluntary certification (quality, environment and safety of workers)
• Integrated Management Systems
• International standards and voluntary certification. Focus on the standard ISO 9001:2015 and ISO 14001:2015
• Audit
• Advantages and disadvantages of ISO certification in SMEs
Core Documentation
Operations Management 6e by Nigel Slack, Stuart Chambers, Roberta Johnston Chapters: 1, 2, 3, 4, 5, 14, 15, 17, 18, 19, 20ISO 9001:2015 standard and teaching notes
Reference Bibliography
Operations Management 6e by Nigel Slack, Stuart Chambers, Roberta Johnston Chapters: 1, 2, 3, 4, 5, 14, 15, 17, 18, 19, 20 ISO 9001:2015 standard and teaching notesType of delivery of the course
The course allows students to learn, methods and tools of quality management. It provides theoretical insights and analysis of case studies. In case of an extension of the health emergency for the COVID-19 pandemic, all the provisions that regulate the methods of carrying out the teaching activities and student assessment will be changed according to the regulations. In particular, the following methods will apply: distance learningAttendance
Students can decide to attend the courseType of evaluation
The exam is open questions written test and multiple choice questions. The intermediate exam is provided for assessing the students' knowledge. The mark of the written test can be integrated with the points collected by the student that attend the lectures. teacher profile teaching materials
Module: Operations Management
• Introduction to Operations & Process Management
• Manufacturing and Service Operations Management
• The internal and external perspective: efficiency and efficacy
• Operations strategy. Focus on scaling up
• Strategy and Operations strategy
• Theoretical frameworks (Hill model, Kaplan and Norton)
• Process management and design
• Classification of process
• Process mapping (flow chart, cross-functional flow chart, service blueprinting, value stream map) and Key performance indicators
• Process types/Layout
• Manufacturing and service process types
• Layout types and design
• Supply chain management
• Introduction
• Activities of the SCM
• Developing lean operations. The Just in Time
Module: Quality Systems, ISO standards and voluntary certification
• ISO standards and voluntary certification (quality, environment and safety of workers)
• Integrated Management Systems
• International standards and voluntary certification. Focus on the standard ISO 9001:2015 and ISO 14001:2015
• Audit
• Advantages and disadvantages of ISO certification in SMEs
ISO 9001:2015 standard and teaching notes
Programme
The course is structured in 2 modules: Operations Management and Quality Systems, ISO standards and voluntary certification.Module: Operations Management
• Introduction to Operations & Process Management
• Manufacturing and Service Operations Management
• The internal and external perspective: efficiency and efficacy
• Operations strategy. Focus on scaling up
• Strategy and Operations strategy
• Theoretical frameworks (Hill model, Kaplan and Norton)
• Process management and design
• Classification of process
• Process mapping (flow chart, cross-functional flow chart, service blueprinting, value stream map) and Key performance indicators
• Process types/Layout
• Manufacturing and service process types
• Layout types and design
• Supply chain management
• Introduction
• Activities of the SCM
• Developing lean operations. The Just in Time
Module: Quality Systems, ISO standards and voluntary certification
• ISO standards and voluntary certification (quality, environment and safety of workers)
• Integrated Management Systems
• International standards and voluntary certification. Focus on the standard ISO 9001:2015 and ISO 14001:2015
• Audit
• Advantages and disadvantages of ISO certification in SMEs
Core Documentation
Operations Management 6e by Nigel Slack, Stuart Chambers, Roberta Johnston Chapters: 1, 2, 3, 4, 5, 14, 15, 17, 18, 19, 20ISO 9001:2015 standard and teaching notes
Reference Bibliography
Operations Management 6e by Nigel Slack, Stuart Chambers, Roberta Johnston Chapters: 1, 2, 3, 4, 5, 14, 15, 17, 18, 19, 20 ISO 9001:2015 standard and teaching notesType of delivery of the course
The course allows students to learn, methods and tools of quality management. It provides theoretical insights and analysis of case studies. In case of an extension of the health emergency for the COVID-19 pandemic, all the provisions that regulate the methods of carrying out the teaching activities and student assessment will be changed according to the regulations. In particular, the following methods will apply: distance learningAttendance
Students can decide to attend the courseType of evaluation
The exam is open questions written test and multiple choice questions. The intermediate exam is provided for assessing the students' knowledge. The mark of the written test can be integrated with the points collected by the student that attend the lectures. teacher profile teaching materials
Module: Operations Management
• Introduction to Operations & Process Management
• Manufacturing and Service Operations Management
• The internal and external perspective: efficiency and efficacy
• Operations strategy. Focus on scaling up
• Strategy and Operations strategy
• Theoretical frameworks (Hill model, Kaplan and Norton)
• Process management and design
• Classification of process
• Process mapping (flow chart, cross-functional flow chart, service blueprinting, value stream map) and Key performance indicators
• Process types/Layout
• Manufacturing and service process types
• Layout types and design
• Supply chain management
• Introduction
• Activities of the SCM
• Developing lean operations. The Just in Time
Module: Quality Systems, ISO standards and voluntary certification
• ISO standards and voluntary certification (quality, environment and safety of workers)
• Integrated Management Systems
• International standards and voluntary certification. Focus on the standard ISO 9001:2015 and ISO 14001:2015
• Audit
• Advantages and disadvantages of ISO certification in SMEs
ISO 9001:2015 standard and teaching notes
Programme
The course is structured in 2 modules: Operations Management and Quality Systems, ISO standards and voluntary certification.Module: Operations Management
• Introduction to Operations & Process Management
• Manufacturing and Service Operations Management
• The internal and external perspective: efficiency and efficacy
• Operations strategy. Focus on scaling up
• Strategy and Operations strategy
• Theoretical frameworks (Hill model, Kaplan and Norton)
• Process management and design
• Classification of process
• Process mapping (flow chart, cross-functional flow chart, service blueprinting, value stream map) and Key performance indicators
• Process types/Layout
• Manufacturing and service process types
• Layout types and design
• Supply chain management
• Introduction
• Activities of the SCM
• Developing lean operations. The Just in Time
Module: Quality Systems, ISO standards and voluntary certification
• ISO standards and voluntary certification (quality, environment and safety of workers)
• Integrated Management Systems
• International standards and voluntary certification. Focus on the standard ISO 9001:2015 and ISO 14001:2015
• Audit
• Advantages and disadvantages of ISO certification in SMEs
Core Documentation
Operations Management 6e by Nigel Slack, Stuart Chambers, Roberta Johnston Chapters: 1, 2, 3, 4, 5, 14, 15, 17, 18, 19, 20ISO 9001:2015 standard and teaching notes
Reference Bibliography
Operations Management 6e by Nigel Slack, Stuart Chambers, Roberta Johnston Chapters: 1, 2, 3, 4, 5, 14, 15, 17, 18, 19, 20 ISO 9001:2015 standard and teaching notesType of delivery of the course
The course allows students to learn, methods and tools of quality management. It provides theoretical insights and analysis of case studies. In case of an extension of the health emergency for the COVID-19 pandemic, all the provisions that regulate the methods of carrying out the teaching activities and student assessment will be changed according to the regulations. In particular, the following methods will apply: distance learningAttendance
Students can decide to attend the courseType of evaluation
The exam is open questions written test and multiple choice questions. The intermediate exam is provided for assessing the students' knowledge. The mark of the written test can be integrated with the points collected by the student that attend the lectures.