In the framework of health services organization, the course is aimed at providing qualitative knowledge and quantitative tools for the operations management of health services processes, including processes analysis and design, materials management, performance estimation, quality assessment and economic evaluation.
Provide students with the tools to understand and quantify the main heat transfer phenomena. Allow the student to carry out the thermophysical analysis of simple structures, with particular attention to the aspects of thermal comfort.
Sizing of the main thermotechnical systems with particular attention to technologies for hospital use (operating theatres, controlled environments)
Provide students with the tools to understand and quantify the main heat transfer phenomena. Allow the student to carry out the thermophysical analysis of simple structures, with particular attention to the aspects of thermal comfort.
Sizing of the main thermotechnical systems with particular attention to technologies for hospital use (operating theatres, controlled environments)
Curriculum
teacher profile teaching materials
Core Documentation
Lecture notes provided by instructor and uploaded on Moodle web site.Reference Bibliography
Reference textbooks for specific topics of the program. Sianesi, La Gestione del Sistema di Produzione, ETAS, 2011. De Toni, Panizzolo, Sistemi di Gestione della Produzione, ISEDI, 2018. Pareschi A., Impianti industriali, Prog. Leonardo, Bologna Turco F. Principi generali di progettazione degli impianti industriali, Città Studi, Milano Slack N. et al., Gestione delle operations e dei processi. Pearson, 2019. Calamandrei, Manuale di management per le professioni sanitarie, McGraw Hill, 2025. Lega, Economia e management sanitario, Egea, 2023. Zangrandi, Economia e management per le professioni sanitarie, McGraw Hill, 2010. Kolker,Healthcare Management Engineering, Springer, 2010. McLaughlin, Hays, Healthcare operations management, AUPHA Press, Washington, 1984. Ozcan, Quantitative methods in health care management, Wiley, 2005. Visser, Health operations management, Routledge, 2005. Visser, Elkhuizen, Proudlove, OPerations management for healthcare, Routledge, 2023.Attendance
Attending classes is strongly suggested but is not compulsory. Lectures are in Italian.Type of evaluation
Oral examination (usually three questions on topics covering the entire course program) which can be accompanied by numerical exercises. teacher profile teaching materials
Fundamentals of Process Economics. Classification of industrial costs (investment and operating costs, fixed and variable costs, direct and indirect costs, depreciation costs). Calculation of unit service cost and definition of Diagnosis-Related Groups (DRGs). Cost-Volume-Profit analysis. Make-or-buy decisions.
Process Analysis and Design. Resource characterization (cycle time, availability, capacity, utilization, etc.). Mapping and analysis of deterministic processes. Little's Law. Key performance measures in healthcare operations management. Resource dimensioning for capacity. Resource dimensioning under stochastic conditions. Characterization of process time variability. Flow variability and its propagation, G/G/1 and G/G/m queues, tandem networks. Application examples. Dimensioning of ambulance fleets and operating theaters. Fundamentals of process quality management.
Management of Capital Goods and Equipment. Investments in capital equipment. Choice between alternative machinery and equipment replacement decisions. Elements of equipment reliability and maintenance.
Operational Process Management. Capacity management and adjusting capacity to meet demand. Activity scheduling.
Materials Management. Basic concepts in inventory management. Economic Order Quantity (EOQ) and inventory management methods: reorder point and periodic review systems. Safety stock, single-period inventory model. Lot-for-lot requirements management, ABC analysis.
Elements of Investment Planning, Evaluation, and Management. Structure of a feasibility study. Introduction to investment profitability analysis methods. Elements of project management.
Practical Applications.
Programme
Introduction to Operations Management in Healthcare Systems. Definition of production systems and processes. The healthcare enterprise as a system. Key aspects and objectives in the management of healthcare services and systems.Fundamentals of Process Economics. Classification of industrial costs (investment and operating costs, fixed and variable costs, direct and indirect costs, depreciation costs). Calculation of unit service cost and definition of Diagnosis-Related Groups (DRGs). Cost-Volume-Profit analysis. Make-or-buy decisions.
Process Analysis and Design. Resource characterization (cycle time, availability, capacity, utilization, etc.). Mapping and analysis of deterministic processes. Little's Law. Key performance measures in healthcare operations management. Resource dimensioning for capacity. Resource dimensioning under stochastic conditions. Characterization of process time variability. Flow variability and its propagation, G/G/1 and G/G/m queues, tandem networks. Application examples. Dimensioning of ambulance fleets and operating theaters. Fundamentals of process quality management.
Management of Capital Goods and Equipment. Investments in capital equipment. Choice between alternative machinery and equipment replacement decisions. Elements of equipment reliability and maintenance.
Operational Process Management. Capacity management and adjusting capacity to meet demand. Activity scheduling.
Materials Management. Basic concepts in inventory management. Economic Order Quantity (EOQ) and inventory management methods: reorder point and periodic review systems. Safety stock, single-period inventory model. Lot-for-lot requirements management, ABC analysis.
Elements of Investment Planning, Evaluation, and Management. Structure of a feasibility study. Introduction to investment profitability analysis methods. Elements of project management.
Practical Applications.
Core Documentation
Lecture notes distributed by the instructor, uploaded to the Moodle platform.Attendance
Attendance is strongly recommended but not mandatory.Type of evaluation
Oral examination. The oral examination may be supplemented with numerical applications. Typically, three questions are asked covering topics from the entire course syllabus. teacher profile teaching materials
Core Documentation
Lecture notes provided by instructor and uploaded on Moodle web site.Reference Bibliography
Reference textbooks for specific topics of the program. Sianesi, La Gestione del Sistema di Produzione, ETAS, 2011. De Toni, Panizzolo, Sistemi di Gestione della Produzione, ISEDI, 2018. Pareschi A., Impianti industriali, Prog. Leonardo, Bologna Turco F. Principi generali di progettazione degli impianti industriali, Città Studi, Milano Slack N. et al., Gestione delle operations e dei processi. Pearson, 2019. Calamandrei, Manuale di management per le professioni sanitarie, McGraw Hill, 2025. Lega, Economia e management sanitario, Egea, 2023. Zangrandi, Economia e management per le professioni sanitarie, McGraw Hill, 2010. Kolker,Healthcare Management Engineering, Springer, 2010. McLaughlin, Hays, Healthcare operations management, AUPHA Press, Washington, 1984. Ozcan, Quantitative methods in health care management, Wiley, 2005. Visser, Health operations management, Routledge, 2005. Visser, Elkhuizen, Proudlove, OPerations management for healthcare, Routledge, 2023.Attendance
Attending classes is strongly suggested but is not compulsory. Lectures are in Italian.Type of evaluation
Oral examination (usually three questions on topics covering the entire course program) which can be accompanied by numerical exercises. teacher profile teaching materials
Fundamentals of Process Economics. Classification of industrial costs (investment and operating costs, fixed and variable costs, direct and indirect costs, depreciation costs). Calculation of unit service cost and definition of Diagnosis-Related Groups (DRGs). Cost-Volume-Profit analysis. Make-or-buy decisions.
Process Analysis and Design. Resource characterization (cycle time, availability, capacity, utilization, etc.). Mapping and analysis of deterministic processes. Little's Law. Key performance measures in healthcare operations management. Resource dimensioning for capacity. Resource dimensioning under stochastic conditions. Characterization of process time variability. Flow variability and its propagation, G/G/1 and G/G/m queues, tandem networks. Application examples. Dimensioning of ambulance fleets and operating theaters. Fundamentals of process quality management.
Management of Capital Goods and Equipment. Investments in capital equipment. Choice between alternative machinery and equipment replacement decisions. Elements of equipment reliability and maintenance.
Operational Process Management. Capacity management and adjusting capacity to meet demand. Activity scheduling.
Materials Management. Basic concepts in inventory management. Economic Order Quantity (EOQ) and inventory management methods: reorder point and periodic review systems. Safety stock, single-period inventory model. Lot-for-lot requirements management, ABC analysis.
Elements of Investment Planning, Evaluation, and Management. Structure of a feasibility study. Introduction to investment profitability analysis methods. Elements of project management.
Practical Applications.
Programme
Introduction to Operations Management in Healthcare Systems. Definition of production systems and processes. The healthcare enterprise as a system. Key aspects and objectives in the management of healthcare services and systems.Fundamentals of Process Economics. Classification of industrial costs (investment and operating costs, fixed and variable costs, direct and indirect costs, depreciation costs). Calculation of unit service cost and definition of Diagnosis-Related Groups (DRGs). Cost-Volume-Profit analysis. Make-or-buy decisions.
Process Analysis and Design. Resource characterization (cycle time, availability, capacity, utilization, etc.). Mapping and analysis of deterministic processes. Little's Law. Key performance measures in healthcare operations management. Resource dimensioning for capacity. Resource dimensioning under stochastic conditions. Characterization of process time variability. Flow variability and its propagation, G/G/1 and G/G/m queues, tandem networks. Application examples. Dimensioning of ambulance fleets and operating theaters. Fundamentals of process quality management.
Management of Capital Goods and Equipment. Investments in capital equipment. Choice between alternative machinery and equipment replacement decisions. Elements of equipment reliability and maintenance.
Operational Process Management. Capacity management and adjusting capacity to meet demand. Activity scheduling.
Materials Management. Basic concepts in inventory management. Economic Order Quantity (EOQ) and inventory management methods: reorder point and periodic review systems. Safety stock, single-period inventory model. Lot-for-lot requirements management, ABC analysis.
Elements of Investment Planning, Evaluation, and Management. Structure of a feasibility study. Introduction to investment profitability analysis methods. Elements of project management.
Practical Applications.
Core Documentation
Lecture notes distributed by the instructor, uploaded to the Moodle platform.Attendance
Attendance is strongly recommended but not mandatory.Type of evaluation
Oral examination. The oral examination may be supplemented with numerical applications. Typically, three questions are asked covering topics from the entire course syllabus.