The course aims to prepare students on the theoretical, methodological, managerial and quantitative aspects concerning the effective application of Quality Management.
The course provides and develops:
• knowledge and methodologies related to the Total Quality Management approach;
• the basic quantitative tools for managing information for the purposes of monitoring and improving processes;
• the ability to set and implement the quality strategy in different organizational contexts.
The course includes the integration of managerial elements with quantitative aspects, introducing students to statistical techniques for quality control with reference to the analysis of both the quality of services and the production of goods.